Hi.I pay my plan Serum to splice but my acess to serum is blocked.He says need a key,
But my credit card was discounted.
Splice Rent-to-own
Started by RIGON
Hi, There is no key needed when using Splice RTO.
Log in to Splice and verify your payment is updated and current.
Then log out of the Splice client app, and log back in.
Extra info follows in case it helps.
Warm regards,
Steve
When using Splice RTO, you should not be asked for a product key for Serum.
Since you are, this means one of a few possibilities:
- you had previously installed an old copy Serum on the computer and it is (now) running
- Splice has not deposited a license on your computer (e.g. download / update Splice app and log in) <- very likely if "new computer" or you quit the Splice app and never restarted it.
- Splice has revoked a license from a failed payment (?) <- very likely if it worked prior…
Keep in mind you need to be connected to Splice online at least once every 3 days. Once you have paid off Serum this is no longer needed.
(windows) You can go to C:\%localappdata%\Splice and verify you see a Serum.lic file
Also, here's boilerplate message from Splice (and me I guess now!):
Please make sure you have deleted any previous versions of Serum you have on your computer. Then confirm that you are signed into the Splice app (the Splice logo will appear in your menubar) and have the latest version of the Splice client installed. The current version for OSX is 2.1, and for Windows it's 1.2.15. If you need to download the Splice app, you can do so here: splice.com/download
If you need to re-install Serum, open the client and navigate to the 'Plugins' Tab and click 'Reinstall'
Hi man.In the plugins list the payment is failed but in my credit card the payment is accepted and i have to pay for this hahaha.
I do not know if it was because of the delay of the card to accept the purchase or for the first time have given payment not authorized, but now it has left the list of payments in processing and is approved. What should I do?
You need to contact [email protected] as I can't help with Splice payments.
Ciao Big Steve! I have the RTO plan active.
I'm just wondering if is possible to have the last version of serum coming from Splice?!.
I mean … I m reading in the web that there is the new update for Serum, but Splice didn't advice me.
Anyway if you can , I m asking for help, to understand if I really can have that new update !
Thank you Sir.
Hugs from Italy.
Lele Gambera
People have updated via Splice, My understanding is you navigate to the Plugins tab of the client app. I would recommend to contact [email protected] if you can't figure it out.
Hey Steve, this kind of customer support may be a waste of you time, but thanks again for the rent to own option. I've really been enjoying the hell out of Serum.
My pleasure + nice to hear! thanks for your participation, it makes a difference especially with Serum, as this is uncharted territory - the response has above expectation which is great, I expect other companies will (continue to) follow suit :)
My pleasure + nice to hear! thanks for your participation, it makes a difference especially with Serum, as this is uncharted territory - the response has above expectation which is great, I expect other companies will (continue to) follow suit :)
Hi Steve,
Xfer Nerve needs an Rent To Own option man!
PLEASE :)