Hey,
Just like to say that I absolutely love Serum as a beginner to producing and sound design the power behind this synth with an Easy to use UI is just the ultimate combo to sound design. so I got the Splice version and have used it for 3 days. I got a payment out from my paypal to start the monthly payments and It is asking me for a key. I have tried to reinstall it by deleting all files. my splice is up to date. any help would be great!.
Regards.
Thanks for writing in.
When using Splice RTO, you should not be asked for a product key for Serum.
Since you are, this means one of a few possibilities:
you had previously installed an old copy Serum on the computer and it is (now) running
Splice has not deposited a license on your computer (e.g. update Splice and log in )
Splice has revoked a license from a failed payment (?) <- very likely if it worked prior…
Keep in mind you need to be connected to Splice online at least once every 3 days. Once you have paid off Serum this is no longer needed.
(windows) You can go to C:\%localappdata%\Splice and verify you see a Serum.lic file
Also, here's boilerplate message from Splice (and me I guess now!):
Please make sure you have deleted any previous versions of Serum you have on your computer. Then confirm that you are signed into the Splice app (the Splice logo will appear in your menubar) and have the latest version of the Splice client installed. The current version for OSX is 2.1, and for Windows it's 1.2.15. If you need to download the Splice app, you can do so here: splice.com/download
If you need to re-install Serum, open the client and navigate to the 'Plugins' Tab and click 'Reinstall'
You can also download the Serum installer here: https://splice.com/plugins/install/serum
Let me know your OS if you are still stuck.
Dw it just sorted itself out, maybe it just took time for the payment to go through. Thanks anyways :)
Hey Steve,
I'm doing the RTO for Serum (my first payment is being pulled out today) and its asking for the product key? Granted its only version 1.1 something and I seen that it needs to be 1.2? But I can't find that update anywhere. Also, I already deleted the other instances of Serum and redownloaded and its still asking for the product key
Any help? :/
Splice client -> preferences -> check for updates
also make sure you are logged in to the same Splice account that you have the lease under (same as your username here, less the -Splice).
If you're still stuck please use the contact form and mention your OS.
-Steve