Ive just applied for the splice/serum pay as you go. i have downloaded the app but it says presets folder not found? I've tried to delete serum and try again but it won't work. I saw people saying online it could be due to older or demo versions but I've followed steps to remove and its still not working? Please help :(
The presets folder is part of the full installer. Try the "reinstall" button the plugins tab of the Splice client app. The demo also has the presets folder. If you are on Windows and running MalwareBytes perhaps try disabling that before reinstalling as it blocks the creation of files in Documents/Xfer
Hope this helps,
Steve