Hi,
I bought Serum a couple years ago on Splice. I want to download the color map in order to change the color of the wavetables. From my understanding, this is the thread where I can get it, but it tells me "You are not authorized to access this page". I assume this is because I haven't "bought" Serum, a.k.a this website doesn't recognize me as a buyer. Is there a way I can connect my Splice purchase to here or something? I'd like to be able to download the color map.
Thanks :]
You probably started the lease under a different email address - reach out to us on the Support page and mention your Splice username
https://support.xferrecords.com/
THis is still an issue for me. Purchased under the exact same email I have an account here under. and No support pages actually lead to a ''contact us" .. Why isnt there a simple way to connect them in the Account sections? like a Register splice key?
I have the same problem, can't find a way to solve this, there is no instructions on splice and every time I ask for help, they tell me that everything will be fine after clean install, but if there is no license on mi Xfer account, then it won't work, splice can't or won't help me connect my account
The original email address used to start the Splice lease is automatically register with our website. Often, users start the lease with a different email address and update it later. Verify your Splice email address / username / UUID found in the Splice profile and then open a support ticket at [email protected] with the information. This can help locate the account.